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I purchased travel insurance through the CSA web site in case we had to cancel our trip to the beach due to hurricane season. When it became apparent that we may have to cancel our trip due to hurricane Florence, I called CSA to see what our options were. I was told by...
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1.2
#1350407
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I reserved a condo in the Navarre Beach, Florida, area, and was told that owner does not give refunds. I asked about pending weather issues, i.e, hurricanes, I was told by the reality agent that there was travel insurance that I could buy for $120. I purchased the...
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csatp
csatp

We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit t...

1.8
I didn't like
  • Not getting a copy of the insurance plan
#1281237
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My father Thomas Curran passed away Dec 1st, 2017, I don't know how much more info you need, I will send you his death certificate to prove how ill he was. I purchased insurance incase something I wasn't prepared for happened. I also had surgery that was unexpected...
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csatp
csatp

We’re sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cann...

#1165381
Reply to reviews
I travel every month and when I involve a family member, I always buy travel insurance. My 82 year old mother became ill and was not able to go on the trip. The claims rep acted like he cared and said he would look into the claim. We got the same excuse 3 weeks in a...
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csatp
csatp

We’re sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We also offer a free look back period with all of our plans to allow customers...

1.0
I didn't like
  • Rudeness runaround and lies
#1142616
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I Purchased two return tickets to travel from San Diego, CA to West Palm Beach, FL to attend by grandson's HS graduation. I (as always) purchased the travel protection from CSA. Which was highly recommended by the travel agent. Unfortunately, I became ill with a...
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csatp
csatp

Were sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations as we take customer service and the claims review process ver...

1.0
I didn't like
  • Take advantage of senior citizens
  • Bad compoany
#1074818
Reply to reviews
Do not buy travel insurance from them. Just a rip off. You're told to buy travel insurance in case of a cancelation or if you change your travel date. They tell you it's going to be an additional $475+ to change the return date. They say to file a claim to get...
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Anonymous
Anonymous

Agreed !!

csatp
csatp

We see that you bought flights with Justfly and are trying to understand your CSA Travel Protection insurance issue but we need more information in order to respond. Please s...

1.0
#894735
Reply to reviews
We booked our travel plans with 5 Star Gulf Rentals based in Destin, Fl. The underwriter for travel insurance was CSA Travel Insurance, based in San Diego, Ca. I was specifically told that by the real estate agent that “you can cancel at any time. Just buy the travel...
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csatp
csatp

Thanks for sharing your experience with us. We’re sorry that we didn’t meet your expectations. A customer service team member has reached out to you to provide a resolution. P...

#786213
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